Last updated: October 2025
At North Star Christmas Trees, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us through our website, checkout, and customer service channels.
Who we are
Our website address is https://northstartrees.com.
We are a family-run business providing Christmas tree sales, delivery, setup, and removal services throughout the Washington, D.C., Maryland, and Virginia area.
information we collect
We collect information to fulfill your orders, provide customer support, and improve our services. This may include:
- Contact details: name, address, phone number, and email.
- Order information: products purchased, delivery or removal dates, and preferences.
- Payment information: processed securely through Clover Payments (Fiserv). We do not store or have access to your full card details.
- Website usage data: browser type, device, IP address, and analytics (via standard web logs and Google Analytics).
- Messages or inquiries: any information you choose to provide when contacting us.
How We Use Your Information
We do not sell, rent, or share your personal information with third parties for marketing.
We use your information to:
- Process and fulfill your orders.
- Communicate regarding delivery, setup, or removal services.
- Improve our website and customer experience.
- Comply with legal or tax obligations.
Payment Processing
Payments are processed securely through Clover Payments (Fiserv).
Your payment details are transmitted directly to Clover using encrypted channels and are never stored on our servers. For information about how Clover handles your data, please review Clover’s Privacy Policy.
Cookies
Our website uses cookies to:
- Maintain cart and checkout functionality.
- Remember your preferences (such as delivery dates).
- Track anonymous site analytics.
Embedded and Third-Party Content
Our site may include embedded videos, maps, or links from other websites. These third parties may collect data according to their own privacy policies. We encourage you to review those separately.
Data Retention
We retain order records and contact information as required for accounting and operational purposes. Other data (such as contact form submissions) is retained only as long as necessary to respond to your request or comply with our obligations.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Security
We implement appropriate technical and organizational measures to protect your data, including HTTPS encryption and secure payment processing. No credit card information is ever stored on our site.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
North Star Christmas Trees
Email: info@northstartrees.com