Home Delivery process
We make getting your Christmas tree simple and stress-free. Here’s exactly what to expect:
Step 1 — Shop & Choose Your Services 🛒
Browse our selection of fresh evergreens and pick the delivery day and time window that works best for you (including evenings and weekends).
• Delivery Only – freshly cut, brought to your front door, apartment lobby, or building entrance.
• Delivery + Setup – our team secures your tree in your stand, ensuring it fits your space perfectly. (Stands are not included but are available for purchase.)
Step 2 — Place Your Order 📅
Checkout securely online to reserve your delivery date and time slot.
• Two days before delivery, our office will email you a narrowed 2-hour delivery window.
• On delivery day your will receive an email and text with a real-time ETA AND a link to view and track the delivery truck’s location.
• You can update your delivery date anytime through My Account.
⚠️ Please note: Delivery dates cannot be changed within 2 days of your scheduled delivery.
For emergency changes, email orders@northstartrees.com or call 301-933-4833.
Step 3 — We Prepare Your Tree 🌲
We carefully select only the finest trees from our inventory for your order. Until delivery day, trees are stored in a shaded area and misted daily for peak freshness.
Before loading, we also:
• Remove lower limbs so it’s ready for your stand.
• Shake out loose needles
• Wrap your tree for easy mess-free delivery
Step 4 — Upon Arrival 🚚
When our crew is on the way, you’ll receive a text message approximately 30–40 minutes before arrival.
Your tree will be unloaded and prepared outside.
• A fresh cut is made on the trunk to help water uptake.
• Apartments & Condos: Please meet our crew outside with your stand. All trimming/prep are done outdoors to minimize mess inside your home.
• Delivery Only – tree is brought to your door, lobby, or building entrance.
• Delivery + Setup – our crew brings the tree inside, wears protective booties, and sets it up exactly where you want it.
Step 5 — Your Job 💧
To keep your tree fresh throughout the season:
• Placement: Avoid putting your tree near sunny windows or heat sources (like floor vents). Both can dry out your tree. Close or cover nearby vents and use shades if needed.
• Watering: Check water daily. Never let the water level drop below the fresh cut at the base of your tree. Don’t worry if water absorption is slow at first — each tree is a natural product and behaves differently.
• Freshness Check: Gently pull a branch. A few needles coming off is normal, but it shouldn’t be excessive. Then curl the end of a branch around your finger — if it curls, you’re good to go.
Step 6 — Enjoy 🎄
Take the time to appreciate the care that went into growing and delivering your tree — but more importantly, slow down and enjoy what Christmas means to you. Let your tree be the meeting point for family and friends, the backdrop for good times and lasting memories. For children, let it hold wonder; for all, let it reflect the reverence of Christmas.